at Aston Carter in Westchester, Illinois, United States
Job Description
Description:
- Reconciling and posting buyer payments:
o Validate and post payments ensuring timeliness, efficiency and accuracy, including correct account, amount and reference.
o Work with Treasury to resolve payment issues.
o Reconcile and resolve unapplied wire transfers.
o Manage department email folder.
- Liaison between buyers, branches and financing companies:
o Reconcile reports and settle vehicles financed through flooring companies.
o Verify accuracy of funding received in bank.
o Work collaboratively with flooring companies and buyers to complete financing and resolve any issues that may arise during the process.
- Resolve buyer payment disputes and discrepancies:
o Research, resolve and dispute credit card and PayPal chargebacks and update management reports.
o Process refund requests from branch locations.
o Work with branches to resolve refunds and buybacks within a timely manner.
o Collect NSF payments and update activity logs.
o Post payment adjustments and reversals.
o Process credit card refunds for canceled buyer registrations.
o Refund buyer account credits.
- Monitor and enforce state compliance requirements:
o Research and respond to requests for sales tax refunds in accordance with multi-state regulations and Tax Department policies.
o Audit Proof-of-Export documentation from exporters purchasing in the State of Texas.
- Basic responsibility of all Buyer Payment Representatives:
o Provide timely response to all inquiries, both internal and external.
o Update documentation for issues and inquiries.
o Act as liaison between customers and branches.
o Provide language support, if applicable.
- Responsibilities of Team Lead (move to separate job description):
o Assist department Supervisor with monitoring the routine daily operation of the department.
o Competent to perform as backup to any of the Buyer Payment Responsibilities.
o Resolve escalated buyer payment concerns.
o Provide General guidance to buyer payment team (daily routine issues).
o Cross-train within the department.
o Liaison for Buyer Care Specialists on issues relating to Buyer Payment.
o Assist department leadership with training and implementing new process rollouts.
o ASAP release testing with BT team.
o Manage and monitor exception items.
o Prepare daily deposit reconciliations.
o Work with BT team, Buyer Development (Channel Managers) on various initiatives.
o Perform random transaction audits.
o Special assignments.
Additional Skills & Qualifications:
WHO WILL GET THIS JOB?
+ *College grad with an internship (accounting, finance, business) maybe worked at a bank
+ *Someone who has worked at a back and understands credit card disputes and change backs
+ *Anyone with good tenure (no job hoping) in AR
+ *He is open to industry
+ *Excel IS A MUST v look ups, sorting, etc
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
