at The Chicago Lighthouse in Chicago, Illinois, United States
Job Description
Medical Scheduler
Job Details
Job Location
Chicago, IL
Remote Type
Optional Work from Home
Position Type
Full Time
Education Level
High School/GED
Salary Range
$18.50 – $18.50 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Job Description
Must have a smart phone to download and use an authentication application to gain access to the client data platform.
Training will consist of 4-weeks of in-house training at The Chicago Lighthouse central office located at 1850 W Roosevelt Road, Chicago, IL 60608.
Team members will be eligible to transition to a remote location within the 60-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators.
All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions.
STATEMENT OF PURPOSE: The Medical Scheduler will be responsible for providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction/retention, exceptional quality/value, and financial health in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the Health System umbrella. Medical Schedulers will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tool and websites. Calls may consist of requests for appointment scheduling and/or registration of Health System patients.
PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:
+ Answer calls promptly, politely, and professionally;
+ Obtain and enter accurate demographic information into Health System application;
+ Accurately schedule and register patients for appointments utilizing Health System software;
+ Accurately communicate appointment date, time, location and the providers name to the patient;
+ Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
+ Escalate calls appropriately to Leadership and Triage Nurses;
+ Maintain up-to date knowledge of Health System policies and procedures as they apply;
+ Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;
+ Performs other duties as assigned by Leadership.
QUALIFICATIONS:
+ High School diploma or equivalent required;
+ Health Care and Customer Call Center experience preferred;
+ Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;
+ Ability to exercise good judgment to handle calls appropriately;
+ Must be able to navigate through multiple databases that are utilized though Health’s software application;
+ Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
+ Must have excellent interpersonal and communication skills both written and orally;
+ Proven ability to work as a member of a team is required;
+ Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations;
+ Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
+ 10 days paid vacation
+ 12 paid holidays
+ 6 sick days accrued over the year, up to 16 days available to be accumulated
+ Insurance Eligibility the 1st of the month after 30 days of employment
+ Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
+ Short/long term disability
+ Life insurance 2x salary
+ Employee recognition events
+ Company matched 401(k) plan
+ Reasonably priced delicious food options on site (except at Glenview location)
+ Access to micro-kitchens
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service .