at CDW LLC in Vernon Hills, Illinois, United States
Job Description
A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industry-and for you in your career.
As part of our energetic ServiceNow Solutions team, you will collaborate to provide best-in-class ServiceNow solutions, translate ideas visually to convey the CDW brand, and drive value across our organization-from sales through delivery.
What you will do:
As a SNS Portfolio Manager, you will be responsible for leading the activities surrounding the business analysis, service development, practice management, and Sales/PreSales/Delivery enablement of a ServiceNow Business Unit Practice (e.g. CSM, HR, ITAM, ITOM, ITSM, etc.) while maintaining a high standard of quality and practice leadership.
Establishes a catalog of services for your BU:
Creates PreSales/Sales collateral (Battlecard, Sell Sheet, scoping questions, roles required, resourcing requirements, SOW language, etc.) using standards set by Service Owner
Reviews each ServiceNow release and revamps collateral as feature-sets change
Works with ServiceNow to certify BU-specific offerings so ServiceNow can sell them
Sales Support:
Assists AEs in creating a pipeline of opportunities to meet/exceed annual goals for your BU
Enables AEs to ask the appropriate questions, identify potential solutions, and understand where to get additional support
Works across other CDW groups to collaborate on cross-sell opportunities
PreSales Support:
Enables FSAs to appropriately scope engagements based on objective measures
Enables FSAs to create accurate SOWs quickly and efficiently
Provides support to FSAs during the sales cycle as needed for customer meetings, demos, scoping, sizing, etc.
Provides additional support for the non-standard (20%) solutions
Compares project actuals to baselines and adjusts where necessary
Delivery Support:
Enables the Project Services BU verticals with best practice and latest information
Develops and leads Development Journeys in your BU
Collaborates on delivery-related artifacts (agendas, presentations, workflows, demo scripts, base stories, etc.)
Is part of the Executive Awareness and Go-to-Green teams to assist with escalations
20% billable
Thought Leadership:
Develops regular cadence with ServiceNow and aligns BU to their go-to-market strategy
Capable of having executive conversations on value, potential, business case and driving opportunities
Presents at marketing events and conferences as needed
Audit:
Participates in Post Project Reviews (PPRs) and improves services where necessary
Develops metrics to measure BU success
Reports on success weekly/monthly/quarterly as needed
Collects and ensures accuracy of pipeline of business for their BU
Collaborates with BU and Service Managers on bench capacity needs
What we expect of you:
Bring your passion for creating a set of services within our ServiceNow Business Unit that will appeal to a large customer base, are well laid out and easy for our consultants to deliver, and drive business growth and success.
10+ years of large-scale, enterprise-class planning, design, implementation and support experience
5+ years of consulting experience, product management, or relevant in-field experience
Certified System Administrator (CSA) certified is preferred
ServiceNow Presales Accreditations for the domain(s) you are responsible for (current or within 6 months of hire)
Bachelor's Degree in Business, Computer Science, a related technical degree or equivalent preferred
Proven experience building and managing a program/practice for a business unit/organization within the ServiceNow Platform
Proven presales skills, including the ability to customize solutions, facilitate product demonstrations and effectively communicate ServiceNow value proposition and key differentiators to prospects
Excellent communications skills both orally and written with the ability to effectively interact with stakeholders and various cross functional teams as well as customers
Excellent analytical skills. Demonstrated ability to understand data findings to draw conclusions and develop actionable recommendations
Proven ability to proactively collaborate and build relationships, take initiative, creatively problem solve , and deliver against business goals and objectives
Experience working collaboratively with product management, product marketing and product development
Proficiency with the ServiceNow Platform or exhibits technical expertise in SaaS/cloud applications with the ability to learn new technology
Familiarity with the Partner Success Center on the ServiceNow Partner Portal
Experience selling into... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
