at CDW LLC in Vernon Hills, Illinois, United States
Job Description
The Managing Consultant plans, directs, and coordinates activities of Adobe Experience Cloud projects and associated personnel, subcontractors, and vendors to ensure that client service delivery is effectively managed on all dimensions: budget, timeline, quality, deliverables/outcomes, teaming/collaboration and updates/communication with a high degree of client satisfaction. Teams with other consulting and sales colleagues to develop a "trusted advisor" relationship with clients with the specific objective of achieving further penetration into accounts and attaining meaningful follow-on sales.
The primary purpose of this role is to provide advanced Digital consulting solutions to clients. This role will focus on building software solutions using Adobe Workfront and related Adobe products that meet the business needs of our clients. This role may perform activities such as architecture definition, workflow design, workflow configuration, form design, systems integration, and testing.
Primary Duties & Responsibilities
Delivery
Regularly serves in the lead consultant role on a project team to provide guidance to other team members. Serve as the executive program manager with responsibility for managing client expectations for specific Digital and/or Data projects, while seeking and fostering additional opportunities with clients. As part of this role, is responsible for managing the quality assurance process to deliver quality on-time deliverables.
Identifies all points of contact from the system perspective and establishes contact with necessary stakeholders
Reviews business and technical requirements from multiple user areas to ensure compatibility, identify gaps & inconsistencies and eliminate conflicting requirements
Understands the business factors and motivators driving technology decisions with clients
Participates in determining business requirements, technical requirements, and solution architecture for clients
Provides input to final recommendations for technology solutions to meet business requirements
Prepares and completes technical design inspection of other team members
Gathers feedback and input from team members and works with senior project staff to optimize client relationship and improve quality
Consistently achieves outstanding Client Satisfaction results on all consulting engagements
Maintains accountability to work estimates and project financials
Builds client-focused relationships with clients to identify business challenges
Makes recommendations to solve client problems
Complies with all time compliance and time entry guidelines
Meets billable utilization targets
Practice Development: Supports activities that drive practice growth and profitability
Pre-Sales
Directly interacts with clients, sales personnel and CDW Presales Architects to identify, qualify, and validate client requirements for technology solutions. Pursuit activities include meeting with C-Suite personnel, creating and delivering presentations to drive Digital and/or Data solutions
Creates solution prototypes and POCs which illustrate business value and garner client buy-in
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Creates proposals and contractually sound Statements of Work (SOWs), solution work estimates, and total solution pricing for profitable post-sales delivery integration, implementation and delivery. Provides significant and demonstrated services solution sales to meet practice goals
Develops Cost/Benefit Analysis and rationale for large complex projects or programs with input from others on the account team
IP Development
Provides technical leadership in the 2-3 core competencies and related offerings of technical specialty
Conducts research & development work targeted to create frameworks, utilities, or best practices to enhance the efficiency and quality of client delivery efforts
Cataloguing existing intellectual property (IP), determining strategic areas for IP development (including input into training and education plans), and evangelizing the use of practice IP by delivery teams
Contributes and develops best practices, strategies, methodologies and documentation/templates. Occasionally presents externally as a thought leader at a regional level.
Staff Oversight:
Maintains accountability to work estimates and project financials
Directly supervises project staff with responsibility for ensuring engagement success and appropriate use of practice tools, methodology, deliverable preparation, and client presentation
Leads code or other technical reviews and presents constructive feedback to technical team
Mentors less senior personnel and serves as escalation point for their technical related project issues
Steps into team... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
