at Rivian Automotive, LLC in Normal, Illinois, United States
Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are looking for a passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities for Energy & Charging at our Normal, IL manufacturing facility. As a Field Service Technician II, Charging, you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems. You'll will report to our Technical Field Service Operations Supervisor.
Responsibilities
Support the commissioning and maintenance of electric vehicle supply equipment
Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement
Identify, troubleshoot, and resolve issues impacting Rivian's energy assets
Promptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systems
Committed and flexible to travel both in and out of home-market service territory
Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills
Perform additional responsibilities as assigned
Ability to properly document repairs completed and in process
Additional plant support, including travel, may be required depending on business need
Qualifications
High school diploma or state-recognized GED; related trade certifications is a plus
1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
Familiarity with IoT networking concepts
Ability to read and understand design schematics, construction documents, and technical repair guides
Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
Ability to work in a variety of environments, including, but not limited to:
Climbing ladders/scaffolds/high-lift equipment
Outdoors and indoors, night or day, during hot, cold, or inclement weather
Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
Ability to carry/move tools and equipment up to 60 lbs. unassisted
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Ability to read and speak fluent English
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to stand for 8-10 hours per day
Ability to travel up to 25%
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
