at SCI Shared Resources, LLC in Forest Park, Illinois, United States
Job Description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
+ Performs reception duties
+ Verifies at-need files before meeting with families
+ Performs blind checks
+ Follows up with memorial renderings, processes and timelines
+ Prepares marker monument placement paperwork
+ Designs memorials
+ Notifies families when flowers are placed
+ Sets Arrangement Continuation Appointments
+ Serves at-need cemetery families
+ Stands graveside services and provides support to the families
+ Sets follow-up visits at the at-need arrangement conference
+ Logs information for Family Service Counselors
+ Prepares and processes Veteran’s Paperwork
+ Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
+ Receives and processes payments and contracts
+ Processes accounts payable transactions
+ Assists Location Management, Sales, and Family Service Counselors
+ Greets family members and friends
+ Communicates client family’s needs promptly and accurately to the appropriate staff member
+ Conveys a sense of concern and empathy with client family members at all times
+ Responds to customer inquiries via telephone, internet and in person
+ Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
High School or equivalent
Experience
+ 1 – 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
+ Flexible schedule – MUST be available to work weekends
+ Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
+ MS Office Suite experience preferred
+ Basic mathematics skills required
+ Good verbal and written communication skills
+ Strong organizational skills and detail oriented
+ High level of compassion and integrity
+ Ability to maintain confidentiality
\#sci
Postal Code: 60453
Category (Portal Searching): Administration and Clerical
Job Location: US-11333 South Central Avenue, Oak Lawn, IL – Chapel Hill Gardens South Funeral Home & Cemetery
Job Profile ID: F00200
Time Type: Full time
Location Name: Chapel Hill Gardens South Funeral Home & Cemetery
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