general support analyst iii

at Randstad US in chicago, Illinois, United States

Job Description

general support analyst iii.

+ chicago , illinois

+ posted 2 days ago

job details


+ $22.35 – $27.35 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1052232

job details

job summary:

+ Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

+ They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA"s.

location: Chicago, Illinois

job type: Contract

salary: $22.35 – 27.35 per hour

work hours: 8am to 5pm

education: Bachelors


+ Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

+ Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

+ Provide exceptional customer service in person, via phone and email as necessary.

+ Resolve help desk issues including troubleshooting hardware and software issues.


+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors


+ Desktop Support

+ Powershell

+ Active DirectoryEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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Job Posting: JC259980937

Posted On: May 17, 2024

Updated On: May 20, 2024

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