at Randstad US in chicago, Illinois, United States
Job Description
general support analyst iii.
+ chicago , illinois
+ posted 2 days ago
job details
summary
+ $22.35 – $27.35 per hour
+ contract
+ bachelor degree
+ category computer and mathematical occupations
+ reference1052232
job details
job summary:
+ Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
+ They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA"s.
location: Chicago, Illinois
job type: Contract
salary: $22.35 – 27.35 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
+ Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
+ Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
+ Provide exceptional customer service in person, via phone and email as necessary.
+ Resolve help desk issues including troubleshooting hardware and software issues.
qualifications:
+ Experience level: Experienced
+ Minimum 5 years of experience
+ Education: Bachelors
skills:
+ Desktop Support
+ Powershell
+ Active DirectoryEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.
