at Ingram Micro in Carol Stream, Illinois, United States
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.
Ingram Micro has earned Great Place to Work Certification for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
This position is based in Carol Stream, IL.
Position Summary:
Provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems
In this role, you will:
Experienced individual contributor. Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
Provides administrative or technical support at a proficient level. Proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.
What you bring to the role:
- Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
- Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Experience with PC/Laptop repair and troubleshooting.
- Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
- Experience with Active Directory for Windows servers.
*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
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The typical base pay range for this role across the U.S. is USD $45,000.00 - $72,000.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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