at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals!
Job Summary
The Account Manager will interact closely with our Business Development Managers (BDMs) to manage strong, mutually beneficial broker/client relationships, in order to ensure successful sales, enrollment and post-sales support of voluntary products. The Account Manager will serve as the liaison between brokers/employer clients and cross-functional internal teams in our fast-growing Chubb Workplace Benefitsdivision. This position will be responsible for timely and successful delivery of post-enrollment solutions according to client needs and improve the overall broker/client experience. This role will support sales activities and own the service, support and stewardship of accounts post-implementation.
This position requires strong relationship management, communication, judgment and problem resolution skills to meet the diverse needs of our brokers and employer groups.
Responsibilities
- Serve as the liaison between external client and broker partners and internal home office colleagues
- Collaborate with the head ofSales Operations and BDMs to communicate the CWB servicing value proposition to broker and employer partners
- Proactively manage expectations of employers, brokers, and BDMs to address issues as they arise while concisely and effectively communicating status, issues and timelines
- Participate in high visibility Broker finalist presentations and work with the BDM to ensure proper documentation is executed and circulated to the appropriate parties
- Collaborate with the Implementation Management team to facilitate a successful transition to home office operations for on-going billing, reporting or other client/insured support
- Provide ongoing support to clients and brokers in a timely and professional manner
- Own reservicing of existing accounts on an annual basis and coordinate Implementation Team involvement, as applicable
- Build trust-based working relationships with broker/client counterparts and home officestaff
- Own account reviews to identify broker or employer concerns and consult with internal partners to assist with development of action plans to address issues, risks, and opportunities
- Assist BDMs in identifying methods to grow theaccount, including strategies to: win new lines of coverage, achieve retention goals, increase penetration with existing lines of coverage, and increase overall broker & employer/client satisfaction; retention and cross-sell goals to be established annually
- Participate in annual strategic account planning discussions with senior leadership
- Attend broker or employer client meetings as needed
- Perform other duties as assigned
Competencies
- Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
- Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
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Continuous Learning...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
