at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking a Functional Business Analyst II to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
Job Summary
The Functional Business Analyst II will develop a deep understanding of the company's Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions. The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems. Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.
Responsibilities
- Analyze and determine the need to change a business process or application through new development or customization of a packaged solution
- Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value
- Align the business team around the scope of a solution and the logical requirements for the technical team to implement
- Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations
- Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required
- Develop and deploy agile engineering best practices throughout development lifecycle
- Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts
- Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product
- Assist in projects by:
- Performing the role of Project Manager, Business Analyst and Tester when required
- Facilitating the negotiation of requirements amongst multiple stakeholders
- Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team
- Assist, coordinate or lead portions of small/simple projects
- Developing use cases and executing user acceptance plan and testing criteria
- Documenting process diagrams, training materials/job aids
- Coordinating and participating in implementations
- Assisting in resource allocation planning
- Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors
- Coordinate issue resolution and escalation, and manage expectations across users and stakeholders
- Report progress on assigned tasks
Competencies
- Communicate effectively through presentation and written notification
- Multi-task and pivot to changing priorities in a fast-paced environment
- Work independently or as part of a team
- Build collaborative working relationships
- Problem-solve using process, workflow, or technology in an organized and logical manner
- Develop solutions in a cost-effective and customer-centric manner
- Demonstrate continuous learning and improvement approach in self and work
- Exercise professional judgment, assume responsibility for decisions and outcomes ...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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