at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Extra Help - Medical Office Associate - Mile Square Health Center- Administration
Extra Help - Medical Office Associate - Mile Square Health Center- Administration
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department: Mile Square Health Center- Administration
Location: Chicago, IL USA
Requisition ID: 1025179
Work Schedule:
Hours per Week: 37.5
Shift:
# of Positions: 1
Workplace Type: On-Site
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under general supervision, the Extra Help Medical Office Associate performs routine scheduling, (pre)registration, charge entry, and resolves complex customer service complaints within established parameters, and consults with supervisor as questions arise for Mile Square Health Center (MSHC) or the Women, Infants, and Children (WIC) Office. In addition, the Medical Office Associate functions as a healthcare advocate performing various patient care activities and also performs outreach/education.
Duties & Responsibilities
Schedule appointments for both new and established patients; enter necessary patient/guarantor data information accurately and efficiently in databases; document and verify patient income, etc.
Communicate changes that impact patient appointments and reschedule patients as necessary; provide reminder calls for patient appointments.
Manage initial call intake for MSHC WIC Office; and route calls and messages to appropriate individuals/departments for resolution.
Respond to inquiries from clients to provide or clarify information on departmental services, policies, and procedures.
Collaborate with other state WIC offices to ensure continuity of services; provide referrals and outreach to other appropriate community services and agencies.
Draft letters and documents on behalf of patients (i.e., verification appointment letters) and the WIC Office.
Advocate and promote breastfeeding education; refer patients to support staff as needed.
Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.
Receive, log, and appropriately route complaints to management in the event a customer service issue cannot be resolved.
Maintain files for the WIC office; conduct inventory and order supplies; attend conferences, workshops, seminars, and other WIC functions on behalf of the WIC Office at MSHC.
Host, participate, coordinate, and sponsor community functions to help raise awareness of Mile Square Health Center programs (i.e., school report card pick-up, health education sessions, etc.)
Provide educational information and outreach to community residents and assist them with making decisions about health lifestyles and healthcare needs.
Schedule patient appointments via the practice management system or other system as indicated.
Work with staff and community residents to assess their community for strengths, problems, and concerns
relative to healthcare (i.e., conducting surveys). Identify and assist in establishing services needed within the community.
Liaison between the institution or agency and the individuals served;... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
