Senior Director of Care Coordination

at Cook County Government in Chicago, Illinois, United States

Job Description

The Senior Director of Care Coordination is responsible for the performance and outcomes of multiple care coordination teams that provide service to managed care members, Cook County Health (CCH) patients and those identified as being at risk due to either social, medical or behavioral conditions.  The multi-disciplinary care coordination team provides coaching, advocacy, and navigation services for those who are justice-involved, homeless, affected by severe mental health issues as well as substance use disorder, medically frail or challenged by social determinants.  Through staff optimization, effective technology and support partnerships, the Senior Director of Care Coordination supports the clients and stakeholders to improve patient perception of health, quality and optimization of outcomes and achievement of system, contractual and departmental objectives through the coordination of team members’ activities.

This position is exempt from Career Service under the CCH Personnel Rules.

General Administrative Responsibilities

Collective Bargaining
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management
Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
General Administrative Responsibilities continued
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary

Typical Duties
Creates a vision for the department that is consistent with Cook County Health’s mission, vision and strategic plans.
Manages the change to work flow technology requirements due to modifications to contractual requirements, accreditation standards, and care coordination best practices.
Organizes or configures work force to support the achievement of departmental goals and objectives.  Leverages the skills and abilities of staff to achieve departmental objectives.
Supports the acquisition of knowledge and skills among direct reports, models appropriate leadership behavior.
Reviews program performance through objective and subjective data, bases program/process design and staffing decisions based on data.  Develops plans to improve program performance if required.
Manages the technology platform to assure compliance with program requirements, support staff productivity and support reporting requirements.
Configures programmatic resources to supports service provision that is in alignment with contractual and accreditation requirements.
Assesses population characteristics annually and completes a gap analysis between identified needs, existing services and partnerships.
Communicates effectively with key internal and external stakeholders to describe the scope, impact and optimum interface with care coordination.
Builds coalitions both internally and externally with other departments and community partners.
Responsible for the success of the waiver and non-waiver care coordination programs.
Uses multiple approaches to identify opportunities to improve the patient/member experience and quality and positively impact overall cost.
Adheres to all contractual accreditation and CCH requirements.
Maintains an in-depth knowledge of contractual, accreditation, CCH policy and regulatory requirements.
Supports grant funded activities through staff organization and participation in related activities.
Provides coaching and mentoring to direct reports to promote skill development.
Integrates relevant quantitative and qualitative data to support operations and continuous program improvement.
Presents to diverse audiences both orally and in writing to effectively find areas of commonality and demonstrate an awareness of others’ needs.
Participates in the interviews, hiring, and development and staff.
Completes projects on time and within budgetary parameters... For full info follow application link.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER