Director, Patient Financial Services

at NorthShore University Health System in Skokie, Illinois, United States

Job Description

System Director, Patient Financial Services (PFS)

Position Highlights:
Position: System Director, Patient Financial Services (PFS)
Location: Skokie, IL
Full Time/Part Time: [Full Time / Part Time]
Hours: Monday-Friday, 8am-4:30pm
Required Travel: N/A

Job Summary:

Responsible for the operational and performance aspects of the Billing, Insurance Receivables and Cash application Departments. Drive compliance with laws, regulations, and guidelines across all functions. Coordinate activities in the patient financial services department to maximize cash flow through the efficient and compliance-driven management of business operations. Manage departmental operations and monitor department reporting to ensure that productivity and performance standards are achieved.

What you will do:

Strategic Goals, Objectives and Budget Planning:
Responsible for providing direction for Patient Financial Services and develops long and short-term goals
Recommends necessary resources that are needed to accomplish agreed-upon goals and objectives
Actively participates in projects providing PFS expertise for Revenue Cycle or System initiatives
Creates System PFS department budget
Analyzes operation expenses to track performance
Responsible for PFS Continuous Improvement goals.

Quality:
Tracks trends in healthcare in order to ensure the continued ability to meet and achieve top measures
Utilize daily, weekly, and monthly AR indicators and individual department metrics to monitor performance, process and accountability
Achieve monthly and annual goals for indicators of PFS department performance
Ensures implantation of department improvement plans and identifies appropriate tracking metrics

Manager Vendor Relationships:
Manages contractual relationships with third party vendors that are critical to the success of PFS and the Revenue Cycle
Monitors vendor productivity and performance
Communicates effectively with vendors by evaluating and selecting the most efficient and cost effective solutions

Departmental Leadership:
Serves as direct supervisor to department managers
Ensures billing manager monitors daily claims processing to ensure claims received for electronic and hard copy submission are edited and submitted promptly and accurately to third party payers
Ensures follow-up manager monitors aged accounts and ensures work is assigned staff to maximize collections on outstanding accounts
Monitors staffing levels and recommends expansion or contraction, as needed
Communicates updates or news to/from other areas of the revenue cycle to department managers
Monitors overall employee morale and listens to issues from the staff
Creates, maintains, and enforces written PFS related policies and procedures
Ensures there are internal controls for areas managed

Monitoring and Managing Industry Changes:
Stays abreast of new developments in industry within PFS
Reviews and evaluates new processes or use of technology when appropriate and cost effective
Stays abreast of charges in governmental policies and procedures
Maintains transparency and communication throughout the organization on evolving regulatory environment to ensure compliance
Participates in external associations and committees, ie IHA, HFMA, Epic, etc. Leads change, challenges status quo, advances automation, seeks innovation

Staff Management and Development:
Interviews, hires, and evaluates the performance of, and when necessary, disciplines and discharges subordinate personnel
Provides guidance to subordinate management personnel in resolving difficult employee relations issues
Creates an environment that promotes employee communication, connection, and encourages a culture of growth/development

Professional Development:
Attend Internal and External education programs/conventions in order to support continuous improvement, career growth and development

Other Duties as assigned:
May include but not limited to special projects related to Revenue Cycle or NS-EEH System workflow Improvement projects or task forces.

What you will need:
Education: Minimum of bachelor's degree in business related discipline; Graduate degree preferred
Experience: 6 Years of management experience in hospital patient financial services
Unique or Preferred Skills:
A relatively high level of analytical ability is required
Incumbents must collect, analyze, and interpret data in order to solve problems requiring a professional level of knowledge in a specific discipline and/or design relatively complex clinical or administrative systems and programs
A relatively high level of communication skills is required in order to lead, teach, and persuade others and/or interact effectively with others in very difficult situations
Assignments are received in the form of... For full info follow application link.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.