at Hub International in Chicago, Illinois, United States
Job Description
ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
The Sr. Voice Integration Specialist will be responsible for leading the Voice onboarding and integration of all MNA activities, including reviewing their existing telecom provider services, inventories, and invoices, as well as maintaining records of installations and disconnections of all circuits. The Sr. Voice Integration Specialist will work with vendors to assure circuit disconnect and take the lead on smaller projects while joining the team on larger projects. The Sr. Voice Integration Specialist will ensure that assistance is given in a professional and polite manner, with a focus on promptness.
Responsibilities:
+ Leading and managing MAI voice migrations, including porting numbers, reviewing cutsheets, and collaborating with vendors to build voice configurations.
+ Coordinating and scheduling voice services for office moves and closures, reviewing cutsheets, and working with voice vendors to implement changes.
+ Developing and maintaining knowledge base articles related to Teams Voice services.
+ Establishing and managing repositories for all Operations data, including master site lists, calendars of events, and inventory records.
+ Coordinating, scheduling, and tracking the installation and disconnection of telephony and network orders.
+ Analyzing voice and data invoices for accuracy, investigating discrepancies, and resolving issues.
+ Managing partnerships with network and telecom providers, ensuring the fulfillment of contractual obligations.
+ Utilizing spreadsheets and databases to track inventory, validate invoices, and process payments.
+ Communicating effectively with users, peers, and management, providing appropriate levels of detail to ensure understanding.
+ Ongoing assistance in assigned workload/go-lives, sometimes requiring night and weekend assistance.
+ Additional Duties may include.
Additional Duties may include.
+ Overseeing the maintenance of Operations voice and data inventory.
+ Act as single point of escalation to include activities like training, assist with ticketing, and general onboarding guidance
+ Ongoing assistance in assigned workload/go-lives, sometimes requiring night and weekend assistance.
+ In addition, you will provide help with financial reporting including budgeting, forecasting, accruals, & responding to ad hoc customer requests
Qualifications:
+ Advanced Microsoft Excel and Access capabilities.
+ Well-organized, detail-oriented, adaptable, self-motivated, and capable of completing troubleshooting and problem-solving activities.
+ Prefer 10+ years of previous IT/Telecom experience.
Although hybrid to a local HUB office is desirable, this position is open to remote candidates
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $120,000 to $140,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected – through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
