at Southern Company in Naperville, Illinois, United States
Job Description
This position is responsible for the daily monitoring, technical analysis, and resolution of network and gas module issues for AMI Solutions. This work will be done across multiple systems. They will be responsible for analyzing communications and data quality issues to discover the root cause and correct the issue within our systems. The individual will also be responsible for tracking metrics and performing analysis to identify trends. They may have ownership of various projects and functions within AMI Solutions which, could include coordination and execution of system upgrade and enhancement testing across multiple systems. Individual may also assist in various pilots with AMI technologies.
MAJOR JOB RESPONSIBILITIES:
Functional Expertise:
-Accountable for working network and module issues each day and meeting productivity goals
-Analyzes and resolves network and module data issues
-Investigates RNI system alarms
-Issues work orders related to module and network connectivity and troubleshooting
-Triage network and module issues across multiple systems
-Troubleshoots module connectivity issues
-Ability to interact with and understand multiple pieces of data across multiple systems
-Reviews Head End reports to determine if there is a module connectivity issue
-Ability to differentiate between a network issue and data quality issue
Business Acumen:
-Critical thinking skills
-Partner with Supervisor to review business processes; identify gaps and areas for improvement, make recommendations based on findings
-Evaluate and recommend changes to business processes when new issues arise
-Assist in design and documentation of new processes
-Coordination and execution of testing for system upgrades and project related work
Engagement:
-Follow organizational policies and procedures and ensure compliance
-Ownership of various projects and functions within AMI Solutions
Driving Results:
-Ensure accuracy of work meets departmental goals
-Ensure timeliness of work completion meets departmental goals
-Ensure timely follow up
Duties Discretion:
Employee receives clear instructions from supervisor regarding what to do and how to do it.
Tasks follow set guidelines or procedures.
Employee must consider alternative courses of action and then make a decision after considering the options.
Employee has the authority to make significant choices and decisions, without specific guidance or direction from the supervisor.
Explanation: There are general processes in place, but every situation is different and can require different
Courses of action based on several variables. The analyst will be empowered to make decisions Based on their analysis.
Task Complexity:
Tasks are straight-forward, routine, and often repetitive.
Tasks are varied and fairly complex.
Assignments are quite varied and highly complex.
Explanation: There are a few items that are repetitive, but most will require analysis across multiple systems to
decide a course of action. Many items will require complex analysis and troubleshooting. Tasks performed each day could vary in terms of issues being analyzed and the resolution required.
JOB REQUIREMENTS:
Education, Certifications/Licenses:
Required:
Preferred: BA/BS Degree
Related Work Experience:
Required: 3+ years gas utility experience
Preferred: Prior experience with AMI technologies or RF/Network concepts
Applicant may possess a combination of equivalent education and work experience.
Specific Skills & Knowledge:
Required: MS Word – intermediate proficiency
MS Excel – intermediate proficiency
Preferred: Sensus or AMI technologies
RF/Network concepts and analysis
Power BI
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 5633
Job Category: Data Analytics
Job Schedule: Full time
Company: Nicor Gas
