at Air Mobility Command in Scott AFB, Illinois, United States
Job Description
Summary About the position: This position will be assigned to the Lodging at Scott AFB.. Responsibilities Responsible for leading the work of Lodging Guest Service Representatives assigned to the Lodging Guest Reception unit. As a working leader, performs the following duties: Instructs and trains new employees. Distributes and balances workload among employees. Observes work in progress, production, adherence to quality and safety standards. Elevates unresolved employee complaints to the supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates automated data base on occupancy and checkouts. Ensures adequate stock of supplies and equipment to do the work. Performs inventories of re-sale, sundry, and guest amenity item maintained at the Lodging Guest Reception unit. As time permits, performs non-lead duties as Guest Service Representative. Will be required to cash on to a drawer to receive guest payments, checks lodging and receipt slips, registers guests and assigns rooms, receives and distributes mail, furnishes information to guests on available facilities and activities both on and off base, places calls, coordinates information for status reports, prepares reports, collects money and prepares or oversees the maintenance of records. Ensures cleanliness of lobby and reception area to include restrooms and coffee bar area. Performs other duties as assigned. Position is Mission Essential. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12411853 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant’s eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/22/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have at least one year experience of front desk operations from either military or civilian hotel operation. Applicant must have experience in general clerical or cashier work of any kind which the applicant has demonstrated the ability to perform satisfactory in handling multi-task and providing quality customer service. Experience which demonstrates the applicant’s ability to lead the work of others. Must be able to follow oral and written instructions. Must be able to read, speak and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Education This position does not allow for education substitution. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government’s interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name NAIL and Local or Chapter Number Local 19.
