at Siemens Medical Solutions USA, Inc in Hoffman Estates, Illinois, United States
Job Description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Instrument Installation Specialist.
Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .
Instrument Installation Specialist (Laboratory Diagnostic systems) (Laboratory Diagnostic systems, [Atellica, CI1900, & Automation]) Job Location: Remote (specify based on business need)
Position Overview:
The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs Siemens Diagnostic equipment at our customer sites. Our Specialist represent the "Face of Siemens" to the customer. The Instrument Installation Specialist reports to the Customer Service Manager (CSM). Candidate should live near a major airport. Additional travel may be required outside of assigned territory. Company vehicle is provided, also for private use.
Responsibilities:
• Installs Atellica, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by
performing Start-up and calibration of systems within a planned project timeline. Supports break/fixes
during the entire project cycle, communicates, escalates technical issues and delays to keep installation
projects on schedule; assures quality; schedule, budget and customer satisfaction during project
implementation phases.
• Evaluates site layout and installation quality of our mechanical install vendors, start-up in
accordance with factory instructions and specifications; troubleshoot technical problems and repair
out of box failures errors; orders missing or damaged parts; provide feedback to vendors, factory,
project management and planning.
• Uses the tools provided to document the predefined installation tasks.
• Provide expert level mentoring support to field service organization.
Required Knowledge/Skills, Education, and Experience
• Technical training or degree, associates or higher; minimum of 2-3 years of experience with
Atellica/CI1900 system, Automation, installation, or service
• Basic Understanding of facilities and electrical requirements
• Ability to travel overnight 90% of the time
• May require weekend work.
• End of the Quarter work requires "All-Hands-On-Deck" attitude to achieve business
goals
• Expert level troubleshooting skills and capable of evaluating room layout and site
planning
• Must be able to effectively set up and connect hospital networks to Siemens remote
diagnostics.
• Must be organized, self-sufficient and capable of working with little or no supervision.
• Individual must possess a valid Driver's license in good standing
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills
Preferred Knowledge/Skills, Education, and Experience
• Performs complex equipment installation, investigative tests, and repairs.
• Performs ATP, Calibrations, and Precision on Diagnostic products
• Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and
completes documents required of all installations.
• Performs complex service or systems calls and interfaces with customer personnel to provide quality
service and feedback on problem evaluation and resolution.
• Performs assessment of complex product/equipment performance based on field support data and
recommends modifications or improvements.
• Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
• 2-3 Years of successful experience in area of responsibility and successful demonstration of Key
Responsibilities and Knowledge as presented above.
• A relevant degree which may substitute for a portion of required working experience
Successful candidate must be able to work with controlled technology in accordance with US export control law
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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