at The Boston Consulting Group in Chicago, Illinois, United States
Job Description
WHAT YOU'LL DO
Client Development Senior Managers (CDSMs) work at the intersection of business development, account management, marketing, and client engagement within BCG's most strategic accounts. In this role, you will be embedded as a key member of a BCG account team in order to support the full range of activities required to support the client and the account team. You will serve as a thought partner and become the "chief of staff" to the lead Partner(s) on the account, including the Chief Coordinating Officer (CCO), or lead BCG relationship partner. CDSMs should be self-starters with outstanding organization and communication skills, who are excited about working in an entrepreneurial environment and who are adept at building relationships.
YOU'RE GOOD AT
The objective of the Client Development Senior Manager role is to provide strategic support to Client Coordinating Officers (CCOs) and client account teams for our largest and most complex clients, supporting the account's business development priorities. You will become an expert on the client, acting as a Chief of Staff to the CCO, identifying client development and growth opportunities, and ensuring strong account performance. Examples of what you will do include driving the account planning process, managing the business pipeline, developing the account marketing strategy, overseeing pricing and contracting, and supporting financial and market analysis. In this role, you will also become an integrated team member of the client account team, coordinating strategic case team activities to ensure effective teaming across Partner teams, non-Partner teams, and supporting functions.
Leading and supporting the full cycle process of account planning:
Constructing a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensuring that the day-to-day execution of the account plan, driving action behind the team ambitions through active project management
Developing and maintaining the client relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships
Managing the account marketing plan, including event invitation strategy and management and distribution of thought leadership
Serving as an expert client resource and maintaining robust client information and knowledge:
Maintaining baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights
Tracking broader industry trends and changes to help the account leadership understand the broader market landscape
Identifying potential white space opportunities for the account and conduct quantitative analysis as needed
Attending and actively participating in internal practice areas and functional topic conferences to stay on top of relevant industry trends and BCG offerings, and be the account lead on bringing the best of BCG to the client
Creating and measuring value on the account:
Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews
Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement
Selectively engaging with the client directly, as appropriate, and at the discretion of the BCG account team.
Leading and orchestrating quality account teaming:
Serving as a thought partner to the CCO and Partner team, providing insights and constructive feedback on existing account tools and processes, as well as identifying opportunities to team better
Ensuring effective communication and coordination of various Partners and consulting team members (examples can include facilitating regular account meetings, driving account communications, on-boarding new team members and enhancing and facilitating case wrap up processes)
Identifying and engaging the right internal, expert resources for functional, industry and global BCG support
Crafting and developing proposal ready materials, including a solid repository of ready-to-use CVs and resumes
Cultivating close partnerships with internal, functional supporting teams:
Acting as key account team liaison across... For full info follow application link.
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
