at EY in Chicago, Illinois, United States
Job Description
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Technology Consulting, Non-Financial Services, Senior Consultant – ServiceNow: This position could be located in NY, NJ, NC, GA, IL, PA, MA.
EY is the only professional services firm with a separate business unit (“FSO”) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry, join our dynamic FSO team!
You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.
The team
Our Risk Technology Solution Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages eGRC platforms, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.
The Risk Technology Solution Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.
What we look for
We seek highly motivated Senior ServiceNow consultants to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.
Your key responsibilities
The Senior ServiceNow Consultant will be responsible for leading project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complementary technologies in a client-consulting environment, including Integrated Risk Management (Policy & Compliance, Risk Management, Audit Management), Third-party Risk Management (TPRM), Business Continuity Management (BCM), Environmental, Social and Governance (ESG), Service Portal/Employee Center, NOW Experience, and UI Builder. Lead all technical aspects of offering development, project delivery, and solution delivery on the ServiceNow platform, including:
Skills and attributes for success
+ Lead the technical team on implementation project teams, directing other technical consultants and testers.
+ Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
+ Direct customers on best practices across ServiceNow products and platforms.
+ Develop Offerings, Solutions, and Designs for product implementations.
+ Deliver Application UI Configuration and Workflow Configuration.
+ Development of client-specific reporting needs, including Performance Analytics.
+ Interface with ServiceNow technical product teams as needed.
+ Prepare all client-facing and internal deliverables that are technology-related.
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
+ Be the Subject Matter Expert on the delivery of ServiceNow solutions.
+ Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
+ Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
+ Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
+ Willingness to travel a minimum of 20%.
To qualify for the role, you must have
+ Minimum 6 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
+ 4+ years of ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment is required.
+ Proficiency with Agile project management and delivery methodologies.
+ Demonstrated hands-on experience in technical consulting and client-facing roles required
+ A bachelor’s degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application Developer (CAD).
+ Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
+ Maintain all certifications and micro certifications and continual progression in developer learning plans.
+ Excellent oral and written communication skills with the ability to present and articulately explain technical information.
+ Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
Ideally, you’ll also have
+ Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields.
+ Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
+ Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow IRM/GRC best practices.
+ Familiarity with the platform data model including CSDM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
+ Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Vancouver, Tokyo, San Diego, Rome, Quebec, Paris, and Orlando.
+ Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.
What We Offer
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:
+ Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
+ Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact y
