at TEMPUR-PEDIC NORTH AMERICA LLC in Chicago, Illinois, United States
Job Description
The National Training & Development Specialist will report to the Director of Training and facilitate training and support that guides the learners in acquiring knowledge, skills, and competencies effectively and appealingly across all the Tempur-Pedic Flagship Retail Stores. The Specialist will ensure proper delivery of required training to ensure consistency in and adherence to sales processes, delivery of quality in-store customer experiences, and to provide managers and associates with the knowledge of the skills required to meet store, regional, and TRS (Tempur Retail Stores) objectives. This position will develop relationships with all departments within the company, specifically TRS field management, to coordinate and ensure consistency of information and training to confirm operational effectiveness and maximize long-term store performance.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND KEY RESULTS AREA:
Work with Subject Matter Experts to identify learner and company needs
Develop objectives around the provided content and ensure the training materials match those objectives
Drive sales and profit growth through the training of best practices in the areas of sales goals and customer service
Motivate, inspire, and engage the frontline managers and sales associates while developing their service-based sales abilities
Coordinate and deliver virtual and in-person instructor-led training (one-on-one and small/large group) for all company initiatives to retail teams
Use Adult Learning principles to review, revise, and develop new and existing training materials for coworker development and performance
Monitor and improve sales team performance by refining processes and training
Prepare and present on-site 'new store opening' training sessions
Analyze sales and performance data to partner with Regional Directors on executing training and development needs
Lead and mentor Manager in Training program (TRSU) candidates, as well as develop & and maintain TRSU content
Manage and coordinate annual Manager Meetings and TRS company training & and development events
Assist Regional Directors with in-store training of staff and provide store coverage when applicable (development, short staff, etc.)
Partner with Regional Directors for post-new store opening follow-up within 90 days of initial training
Work closely with IT development team to ensure all retail system interfaces are functioning as designed and provide testing if needed
Assist in Local Marketing events, especially selling events, if applicable
Perform other duties and responsibilities as assigned
Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.
IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:
5+ years of training experience supporting retail environment or similar
Ability to prioritize and manage multiple competing tasks
Collaborative, team-oriented individual with a strong sense of integrity and professionalism
Ability to work in a team environment but also work effectively as an individual
Competency in adult learning and training principles
Advanced Outlook, Word, Excel, and PowerPoint skills
High energy, experience in instruction, with a proven ability to engage with, lead, and motivate others working across the organization for alignment and execution of goals
Representation and embodiment of the company's core values, with a passion for sales and outstanding customer service
Self-motivation, with the ability to collaborate and be team-oriented with a strong sense of integrity and professionalism
Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Bachelor's degree (B.A.), 3-5 years in training development, instructional design, and facilitation (in person or online); or equivalent combination of education and experience
Proven ability to effectively manage, lead, and motivate employees
Understanding and ability to apply adult learning theories and effective L&D methods
Exceptional verbal and written communication skills
Advanced level of skill with Microsoft Office
Up to 75% travel
salary 65000.00 - 72000.00
To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily.... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
