at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
AV Support Associate - Technology Solutions
AV Support Associate - Technology Solutions
Hiring Department: Technology Solutions, Learning Technologies Support (LTS)
Location: Chicago, IL USA
Requisition ID: 1025436
Posting Close Date: 5/28/2024
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits
UIC is seeking an AV Support Associate to join our Technology Solutions, Learning Technologies Support (LTS) team. This role will lead a team of 30 undergraduate students who will primarily be responsible for providing in-person support to instructors using the technology available in UIC's 190 centrally managed classrooms and also ensuring the operational availability of UIC's 12 open/teaching computer labs.
Duties & Responsibilities:
Hiring, mentoring, disciplining, daily supervision/scheduling, and completing student payroll-related tasks of our 30 Classroom Tech (CT) support student team.
Ongoing training and development of our CT support student team
Teaching the use of streaming tools (Zoom and Echo 360) used in conjunction with the IT/A/V equipment in our 190 centrally managed classrooms
Develop instruction regarding IT/AV technical support for UIC's 190 centrally managed classrooms and 12 computer labs
Developing and improving the IT/AV classroom troubleshooting documentation that is used by our CT student support team
Escalating technical support incidents to junior and senior level LTS AV support staff when needed
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
High School Diploma or GED equivalent
Minimum 1 years of professional IT experience within Academic Technologies including experience in designing, developing and delivering course-related instruction using technology solutions to support university faculty in teaching courses.Preferred Qualifications:
Experience with a ticketing-based support system such as TDX
Experience with enterprise communications programs such as Microsoft Teams and enterprise file sharing/collaboration programs such as Google Drive and Box
Familiarity with UIC campus
Knowledge of UIC's classroom technologies
Knowledge of LTS supported learning based applications and systems, including Blackboard and Echo360
Demonstrated supervisory experience in a technical-based environment
Demonstrated experience writing technical documentation for knowledge transfer
Excellent communication and organizational skills
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure,... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
