at SGS US in Lincolnshire, Illinois, United States
Job Description
Company DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
Job Description
The General Manager is responsible for overseeing all aspects of the site's operations. This includes helping to set goals and providing guidance for all direct reports (primarily department managers). This position also includes supporting corporate strategic planning to guide the company successfully into the future.
Job Functions
- Provide oversight, direction, and review for all department operations onsite including Analytical Chemistry, Microbiology/Sterility Assurance, Quality Assurance, Administrative, and Facilities
- Monitor and report the production of each department and ensure optimum staff levels/shifts to achieve SGS standards for production, quality, and financial performance
- Drive the delivery of high-quality, product test data to achieve goals and client satisfaction by maintaining production and specified turnaround targets
- Lead cost management activities including the review of costs, operations, and forecasts of data to determine department progress toward stated goals and objectives
- Achieve the KPIs and objectives established in conjunction with the VP, Life Science Services North America, and report turnaround times in monthly reports
- Coordinate with SGS senior management on fiscal planning, involved in tracking group's expenses and revenues, exploring new and innovative ways to reduce cost
- Lead customer relations as necessary by working with customers to cultivate key client relationships, resolve client complaints, and plan to meet their current and future testing requirements
- Review and/or plan any facility expansion or major renovation projects
- Maintain and review administrative operations to ensure the ongoing ability to meet SGS Lincolnshire's technical departments' and other supporting departments' requirements and client requirements
- Provide high-level consulting service to internal team and external customers
- Participate in safety meetings, complete required training, intervening in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSE
Qualifications
Education and Experience
- MS degree in Chemistry, Biology or related sciences (Required)
- 15+ years of previous experience in a regulated, commercial lab environment (Required)
- 5+ years of supervisory experience (Required)
