at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Position Summary
This position leads the solution design and delivery and support of customer and employee-facing applications, including CRM, imaging, and BPM. The role also works closely with enterprise infrastructure teams to deliver and support our company's infrastructure needs, including on-prem and cloud, applications, network, telecom. The current set of applications and capabilities include legacy as well as components of the target state. There are plans to refresh the platforms to deliver on the target state.
Relationship management and technical solution consulting are essential aspects of the role. The IT organization is architecture-led, with an eye to target state platforms. Business solutions are weighed to balance the critical needs and benefits of the initiatives against the target-state vision for the underlying platforms.
Production support is a critical aspect of the position and represents the highest priority. Employees and service partners rely on the performance and stability of the technology platforms within the responsibility of this position. From an infrastructure standpoint, agents, brokers, and end-customers also rely on supported platforms.
This position will manage information technology commitments delivered by onshore and offshore resources, manage the vendor relationship and ongoing support with 3rd party software providers, coordinate across all application teams, and ensure infrastructure maintains a reliable system configuration. The position requires both technical and business-oriented skills, balanced with leadership and effective communication.
Responsibilities
- Act as primary liaison to business leaders, IT applications and services
- Act as primary liaison with an onshore and offshore outsourced development teams
- Develop and implement solutions aligning to approved architecture patterns
- Support the Architecture group on solution designs and act as a subject matter expert on various technologies
- Lead and manage technical projects from conception to completion
- Oversee and manage the design, development, and implementation of solutions
- Provide engineering expertise and guidance to the technical team
- Coordinate with other departments and stakeholders to ensure successful project completion
- Provide critical thinking skills to solve engineering challenges and develop solutions
- Research and recommend new technologies, processes, and procedures
- Coordinate all phases of the System Development Life Cycle activities of the team
- Manage and mentor project and technical staff members of the team
- Maintain resource plan for the team
- Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner
- Proactively manage issues/risks and escalate them as needed
- Lead and build project plans and timelines for projects which could involve multiple vendors and cross-functional team resources
- Provide periodic status reports on projects
- Develop and maintain a vision and roadmap of target state applications and architecture within area of responsibility
- Play an active role in architecting greenfield technologies and solutions to business customers' needs, with a view to achieving enterprise architecture objectives
- Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service
- Interact with the business through requirements analysis and design sessions
- Participate...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
