at Microsoft Corporation in Chicago, Illinois, United States
Job Description
As a Regional Datacenter Program Manager – Break/Fix, you will focus on IT Break/Fix operations and provide leadership and direction in establishing program roadmaps, staffing efficiencies, process improvements, and governance for DC Operations strategy that will support our current and future growth. In this role you will work collaboratively with all CO+I stakeholders to support Availability and Growth for the organization, driving excellence in service through industry best practices.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Datacenter Program Manager – Break/Fix with CO+I, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
+ This role is located either in one or all hub locations – Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
+ Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
+ This role is eligible for hybrid or remote work, up to 50%.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
+ Establish data analytics to evaluate the process change efficiency and effectiveness
+ Utilize Kusto and PowerBI to develop reports and queries to identify key challenges, trends and opportunities within DC operations
+ Engage key internal and external teams for tooling, process, and procedural updates.
+ Support a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.
+ Plan, manage, and communicate end-to-end project plans with stakeholders and teams.
+ Collaborate with partners to resource plans for Break/Fix operations, program and project delivery, and ongoing operational support.
+ Collaborate with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during Break/Fix operations and project planning and execution.
+ Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
+ Perform day-to-day project check-in and updates to manage Break/Fix and project delivery and quality.
+ Create and maintain a program to identify best-practices, design process and procedure documents, and socialize those across the region.
+ Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiency and productivity.
Other
+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
Qualifications
Required Qualifications :
+ High School Diploma or equivalent AND 2+ years’ experience supporting IT equipment or related technology.
+ OR 3+ years’ experience supporting IT equipment or related technology.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications :
+ Bachelor’s degree in business, engineering, information technology, computer science, or equivalent work experience
+ OR At least 3+ years’ experience in data center-related functions for large enterprise organizations with experience in a production, mission-critical, 24×7 operations environment.
+ Experience with Project and Program management in large complex, cross-functional organizations.
+ Experience working with network technologies including TCP/IP, LAN/WAN, Routing, and Switching.
+ Experience in structured process improvement and efficiency gains (e.g., Six Sigma, Kaizen, etc.)
Data Center Operations Management IC4 – The typical base pay range for this role across the U.S. is USD $100,800 – $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 – $222,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 27, 2024.
\#COICareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
