at ConvergeOne in Bloomington, Minnesota, United States
Job Description
AI Center of Excellence Intern
Job Locations
US-Virtual Office
Position Type
Temporary Part-Time
Requisition ID
2024-5793
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
Summary
The Business Consultant - C1Conversations is a customer-facing role associated with the development, scoping, and delivery of C1Conversations Platform Intelligent Virtual Agent (IVA) Pro Services projects and the follow-on client consulting engagements via Managed Services on the same platform. The position is responsible for leading the design, delivery, and tuning of IVAs and Agent Desktop features, and leads Managed Services acquisition, analysis, and synthesis of client business information into business-driven use cases and ongoing consulting as part of C1Conversations IVA engagements once C1Conversations is deployed for assigned clients.
This position will also correlate information from multiple sources for the purpose of discovering the client's explicit and implicit needs for AI Automation and Agent Escalation capabilities and training, as well as to communicate complex/abstract concepts in a manner that is understandable to executive client stakeholders. The Business Consultant will leverage and improve C1Conversations proprietary reporting and management tools, methodologies and frameworks used to internally organize information and learnings, and externally help clients best understand content and C1Conversations platform approaches relative to these findings and recommendations.
Responsibilities
Essential Functions
Proficiency in HTML, CSS, JavaScript (React/Angular), Next.Js, Reactflow (Flow based UIs) server-side languages (Node.js, Python), and database/datalakes like (MySQL, MongoDB, Elasticsearch), web servers (e.g., Apache, Nginx), and UI/UX design and necessary frameworks and libraries. Familiarity with Figma, Vercel.
Engagement Delivery
Maintains adherence to the engagement Statement of Work regarding committed deliverables
Collaborates with other C1Conversations team members to enhance team's engagement performance, deliverables, and client messaging
Works independently and within teams requiring minimal direction
Omni-Experience Practices
Collaborates and shares knowledge with other Omni-Experience C1Conversations team members to improve team business acumen and technical capability assuring consultant capability and consistency
Contributes to continuous improvement, development, piloting and adoption of consulting methodology, services, and toolsets
Contributes to identifying potential new value-added services repeatable in the marketplace
Qualifications
Required Qualifications
Bachelor's Degree
Internship or study in Conversational Design practices and approaches
Proficient in all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and Teams
Comfortable managing ambiguity
Strong, demonstrable business acumen
Ability to manage multiple concurrent work assignments
Ability to communicate with all client and partner levels serving to bridge the gap between the business and information technology
Excellent oral and written communicator and possess strong interpersonal skills
Desired/Preferred Qualifications
Bachelor's Degree in Communication/Linguistics or related field
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
