at ConvergeOne in Bloomington, Minnesota, United States
Job Description
Maintenance Renewal Specialist
Job Locations
Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-5757
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
The Maintenance Renewal Specialist will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne's existing customer base.
#LI-JM1
Responsibilities
Essential Functions
Quotes renewals 60-90 days in advance of support expiration
Communicates effectively a clear, concise, and professional manner with necessary parties in order to secure the information needed to create the renewal quotes
Facilitates cross department collaboration to ensure incoming renewals are evaluated for completeness prior to quote completion
Manages end-to-end responsibility for the maintenance quote from request to quote completion
Maintains critical knowledge of maintenance offers as well as the computer systems we use to provide quotes that result in profitable sales for the company
Understands extensively the tools and processes for quoting renewal maintenance
Manages and coordinates maintenance renewals with applicable vendors
Works as liaison between maintenance provider on records reconciliation issues
Duplicate or inaccurate Material Codes
Contract Coverage discrepancies
And others as found
Works independently and prioritizes tasks to meet expectations
Ensures sales teams are aware of any manufacturer Services promotions and/or changes in coverage pricing
Attends vendor/distributor calls as needed to discuss renewal quote
Builds and maintains working relationships with customers, team members, vendors, and other departments involved in maintenance
Works with manufactures to present business case for reinstatement fee removal
Additional Specific Duties and Responsibilities
Works with NAMs and customers to ensure that renewal quotes are accurate and that contracts are consolidated and co-termed where appropriate
Attaches required quoting documents in CRM to insure one central place for document storage and compliance
Manages various quote types
Updates quoting status within CRM to provide visibility to the status of all quote requests
Updates data tools and pull reports using the manufacture/distributor systems as required
Qualifications
Required Qualifications
4-year college degree in Business or equivalent in experience
One year sales/business experience required
Knowledge of Key, PBX, IP Telephony, messaging and products are helpful
Strong verbal and written communication skills are essential
Excellent organizational, planning, and prioritization skills
Proficient with Microsoft Office Suites
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties,... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
