at Illinois State University in Normal, Illinois, United States
Job Description
Job SummaryThe Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Area includes 24/7 Front Desk Operations, Fitness Centers, and mailrooms. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24-hour on-call/duty coverage rotation.
This is an entry-level position designed to progress within the field as such; this position has a 5-year limit.
This is a live-in position and staff is provided with a furnished apartment.
Essential Duties
Student Development
1. Administrative management of a residential service area for 900–2,000 students.
2. Select, train, supervise, and evaluate service area student staff.
3. Provide leadership for service area operations of at least one residential complex, which can include Front Desks, Fitness Center, Mailroom, and Facilities.
4. Participates in University Housing initiatives (i.e. department wide programs, student leadership recruitment and selection, Homecoming, etc.).
5. Facilitate scheduled staff meetings.
6. Serve on a standing professional staff committee for University Housing Services.
7. Collaborate and maintain regular contact with campus partners.
8. Review and follow up on room and building work orders.
9. Serve as a resource person for area students and staff.
10. Identify and create opportunities for those in underrepresented groups to gain leadership and employment opportunities.
On Call Responsibilities
1. Participate in a 24-hour on-call/duty coverage rotation.
2. Participate in resolving personal and/or community related conflicts.
3. Interpret and enforce university policies, procedures, and regulations.
$3528 per month
Work HoursMonday - Friday, 8 – 4:30 p.m.; some evening and weekend required.
Functional ExpectationsMust be able to complete the following with or without a reasonable accommodation:
Effectively communicate on a daily basis.
Move about in various location on campus as needed to complete day-to-day work.
7/1/2024
Required Applicant DocumentsResume, Cover Letter, Reference List (including the names and contact information of three professional references)
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"