at BDO USA, LLP in Chicago, Illinois, United States
Job Description
Job Summary:
The Resource Management (RM) Specialist, National Tax Operations (NTO) is responsible for overseeing the schedule and talent deployment process while balancing the vision, mission, and strategy of the consolidated tax practice. The Resource Management Specialist, National Tax Operations, partners with Regional Tax leadership and National (RM) counterparts. The RM Specialist, NTO, will successfully drive processes and improvement across the Resource Management disciplines to achieve significant impact. The individual should have experience in the delivery of high impact projects. The RM Specialist, NTO, works at all levels of the organization to take challenging, ambiguous, or visionary concepts, and turn them into well scoped projects and deliver successful process improvement results in a time efficient manner. The RM Specialist, NTO, should possess knowledge of resource allocation and ideally have experience in a similar industry.
Job Duties:
Optimizes utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
Leads all activities related to resource planning and allocation ensuring staff are assigned to projects in a timely manner based on their skills, previous experience, availability, and project budget
Drives effective and holistic staffing strategies that ensure efficiency in the firm's professional services utilization; emphasis on providing consistent, positive customer experience, operational efficiency, and process excellence
Identifies opportunities to optimize resourcing, drives process changes, and implements resource management best practices regionally; leads, supports, or champions initiatives (as needed) with a focus on effective workload balancing, scheduling, and professional development
Supports the execution of the operational strategy, objectives, KPIs, and roadmap for Tax
Serves as a trusted advisor to tax leaders, collaborating to identify issues and execute action plans as well as make recommendations for targeted hiring of professionals with project-appropriate qualifications
Supports project managers in ongoing resource management efforts including remedies addressing employee overutilization, uneven workload, or overtime such as reallocating resources, adjusting goals or requirements, or assigning new people to the team. Anticipates potential staffing conflicts and proactively manages conflicts by surfacing creative alternatives that maximize production while minimizing bench but are also opportunistic for staff development
Proactively reviews staffing data for assigned population and develops meaningful insights on trends, forecast, opportunities for improvement, and areas of concern
Leverages automation and reporting platforms to provide visualizations and to promote transparency in resource skills and scheduling
Collaboratively engages with Resource Management counterparts to encourage resource sharing across markets, geos, etc.
Reviews and monitors reports, including but not limited to utilization reporting, pipeline, solution specific reporting, and backlog
Provides analysis around key metrics such as availability, production, and open seat status, and identifies issues and trends
Other duties as required
Supervisory Responsibilities:
N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
Associate's degree, required; AND two (2) or more years of experience in Business Administration, Operations Management, or Accounting, required; OR High School Diploma/GED AND four (4) more years of experience in Business Administration, Operations Management, or Accounting, required
Experience:
Experience in drafting and creating effective internal and external written communication, required
Resource management experience in a professional services firm (i.e., public accounting, law firm, etc.), preferred
Experience in developing, implementing, and maintaining tax processes, preferred
Experience in collecting, analyzing, and reporting metrics, preferred
License/Certifications:
PMP Certification, preferred
Software:
High proficiency in the use of Microsoft business products (Excel, PowerPoint, Word) including excellent data management and manipulation capabilities, preferred
Proficiency with PowerBI, preferred
Proficiency with Smartsheet, preferred
Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.
