at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
The Senior Manager Systems Integration position will be a primary contact for application portfolios and business units to access engineering teams and infrastructure. They lead a team that is accountable for planning, design, implementation of all infrastructures to support the work required of corporate projects. The position maintains the relationship with application portfolio teams and other partners to assure all needs are being met in a timely manner and are ultimately responsible for successfully delivering all engineering team work associated with a portfolio. Additionally they manage systems dependencies and integration point. The role is also a liaison to the business units for operational issues and forecasting for production systems and associated capacity planning.
Interface
+ Identify and lead in the resolution of technical, operational and organizational issues
+ Handle departmental budgets and resource allocations
+ Develop departmental tactical plans to support technical and operational strategy
+ Partner with various functional teams across the IT departments to support strategic enterprise vision and design
+ In conjunction with business units, assess systems performance in the field and develops systems improvement plans for application performance as well as prepares forecast of system utilization to support capacity planning activities
Delivery/Support
+ Participate in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks
+ Lead a functional team to ensure high quality, timely delivery of key infrastructure milestones to support corporate projects
+ Prepare and deliver automation plans to improve speed and accuracy of delivery of infrastructure
+ Manage a portfolio of development and test systems to maximize availability for software testing activities
+ Review and approve all plans for production deployment of corporate projects
+ Guide a team to production deployment
+ Review and approve all Design Proposal Summary documents created for corporate projects
IT Process Management and Administrative
+ Deliver a detailed technology training plan to their staff which takes in to account all engineering teams specialties
+ Accountable for administrative management of Information Technology Engineering professionals in the Microsoft SharePoint and MS Project space
+ Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
+ Ensure IT engineering process disciplines (solution delivery, project management, work requests, QA, etc) and standards are effectively managed and performed
+ Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review
Organizational Effectiveness / People
+ Provide leadership by ensuring department and individuals goals are met
+ Manage talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development
+ Participate in assessing and recommending improvements to the organization structure, roles and responsibilities
+ Responsible for individual performance assessments and improvement plans
+ Responsible for coaching, counseling, assisting employees to develop individual career development and training plans
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree in Computer Science, Information Technology Management
+ Minimum of 5 years management experience
+ Minimum of 10 years technical experience with IT systems
+ Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
+ Airline experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
