at Caterpillar, Inc. in Peoria, Illinois, United States
Job Description
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you ready to kick-start an exciting career at Caterpillar Inc. as a Product Development Specialist (internally known as a Product Service Specialist)? Join us for a dynamic and comprehensive 36-month journey designed to develop your skills and propel your career forward.
Begin your adventure with our Field Follow Team, where you’ll gain hands-on experience and insights. From there, dive into Continuous Product Improvement (CPI) and Warranty, working closely with our Test and Validation and Engineering teams.
This role offers a unique blend of experiences across multiple facets of our organization, ensuring you develop a well-rounded experience. After completing these assignments, you’ll have the opportunity to explore diverse roles within Quality, Product Support or Engineering, continuing your growth and impact at Caterpillar.
If you’re passionate about developing your talent in the Product Support area and eager to take on new challenges, we want you on our team!
What You Will Do:
+ Drive into Developmental Assignments: Gain hands-on experience and provide support across multiple areas:
+ Field Follow Team: Visit customer sites, interact with machines and tools, and discover and resolve issues.
+ Engineering Teams Collaboration: During your field follow rotation, work closely with engineering teams at Peoria Proving Grounds (PPG), engaging in learning and development functions.
+ Continuous Product Improvement: Contribute to the post-production process, identifying and addressing product deficiencies to enhance quality.
+ Warranty Discovery Team: Collaborate with suppliers and recover funds related to quality issues in Caterpillar Products.
What You Have (Basic Qualifications):
+ Education : Recent college graduate with a bachelor’s degree in engineering.
+ Able to gain knowledge and understanding in the following areas:
+ Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
+ Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
+ Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Additional Info :
+ Domestic relocation is available to those who qualify.
+ ISE assignments are not available.
+ Visa sponsorship is not available.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
May 21, 2024 – May 29, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
