at Performance Food Group in Rock Island, Illinois, United States
Job Description
100752BR
Job Title:
Customer Service Representative
Location:
Performance TPC Main Office (0755)
Job Description:
+ Why TPC Customer Service? Here’s Why…
+ Eligible for Medical, Dental, Vision and Life Insurance benefits on Day 1!
+ Great employee discount!
+ Paid weekly!
+ 401K with Company Match!
+ Employee Stock Purchase Plan!
+ Paid Time Off!
+ Position Summary: This is a full-time, on-site position with full benefits. As a Customer Service Representative you will play a critical role in the success of our sales department and customers. In this position you will:
+ Become knowledgeable of the company products.
+ Demonstrate the ability to understand and meet the needs of customers; both internal and external, and be patient, polite and helpful when trying to obtain information from customers.
+ Operate our computer-based systems to complete order entries quickly and accurately.
+ Assist customers with order entry, pickups, credits, and invoicing.
+ Resolve customer issues.
+ Communicate and interact closely with customers, vendors and co-workers professionally, ensuring questions are answered accurately and in a timely manner.
+ Serves as a back up to the receptionist and Will Call department, covering for breaks, lunches and vacations as needed.
+ Other duties as assigned.
This is typically a Monday through Friday day shift position. One week every five weeks the schedule will include working on Sunday with Tuesday off.
Req Number:
100752BR
Address Line 1:
8001 51st Street West
Job Location:
Rock Island, Illinois (IL)
Shift:
1st Shift
Full Time / Part Time:
Full Time
EEO Statement:
Performance Food Group and/or its subsidiaries (individually or collectively, the “Company”) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the “EEO is the Law” poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .
Required Qualifications:
- High School Diploma or GED
- 6+ months customer service or call center experience.
- Excellent verbal communication skills.
- Excellent computer skills including fast and accurate data entry and familiarity with MS Office products.
- The ability to work Monday through Friday and every 5th Sunday.
Division:
Performance Foodservice
Job Category:
Sales
Preferred Qualifications:
- 2+ years customer service or call center experience.
- Experience working within the foodservice industry.
- English/Spanish bi-lingual.
State:
Illinois
Company Description:
Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.
Benefits:
Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)
