at Aon in Chicago, Illinois, United States
Job Description
Aon Is Looking For A Benefit Counselor
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group within Aon Consumer Benefit Solutions. As a Benefit Counselor you will report directly to the Enrollment Manager.
This position can be worked virtually from home anywhere in the Continental United States.
We have two shifts available for this role:
Monday through Friday 9am-6pm (and other shift days or times requested)
Monday through Friday 12pm-9pm (and other shift days or times requested)
Your Impact As A Benefit Counselor
Job Responsibilities:
Elevate the benefit knowledge and enrollment experience of the nation's workforce.
Communicate and enroll multiple cases.
Explain and enroll employees in core benefits and voluntary benefits.
Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times.
Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
Follow after call Thank you process
Complete the Daily Counselor Reporting duties.
Maintain acceptable Quality Assurance monitoring score of 90%.
Provide suggestions to improve virtual enrollment experience.
Attend orientation training and specific case training.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Maintain flexibility and perform all duties as requested by manager.
You Bring Knowledge and Expertise
Required Experience:
3 + years of experience in Customer Service and/or sales experience in person and over the phone.
Must have remote working experience with a private, quiet place to conduct calls.
Must be licensed or able to be licensed in Life and Health Insurance within 90 days of hire.
Experience working in a fast paced environment with minimal instruction and a high degree of accuracy.
Experience setting priorities and managing work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Experience working in a team environment including maintaining cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
Good communication skills including the ability to cooperate purposefully and provide information and guidance, as needed, to achieve the business goals of the company.
Preferred Experience:
Bi-lingual Spanish
Virtual technology experience
Ability to manage and enroll multiple software platforms
Previous benefits experience
Strong Microsoft Office and technical skills
Education:
High school diploma or equivalent required. College degree preferred.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
