at Ann & Robert H. Lurie Children's Hospital of Chica in Lake Forest, Illinois, United States
Job Description
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)
Location680 Lake Shore Drive
Job Description
Leadership Accountabilities:
Clinical Quality Outcomes
* Establishes and maintains high standards for quality of care, & patient safety.
* Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.
* Ensures compliance with Lurie Children's policies and all accreditation & regulatory bodies and their standards.
Strategic Growth
* Compellingly communicates to staff the critical role they play in achieving Lurie Children's mission and strategic goals.
* Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
* Facilitates development and achievement of professional & personal goals for self and staff.
* Effectively recruits, orients, develop & retains a talented and diverse workforce.
Brand Identity
* Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.
* Models our values of service, innovation and teamwork. Holds others accountable for living these values.
* Fulfills the Employee Promise by fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback
Customer Satisfaction
* Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
* Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
* Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.
Financial Performance
* Aligns department goals and manages department resources and budgets to meet Lurie Children's strategic objectives.
* Helps others understand the drivers of financial success for department and Lurie Children's.
KNOWLEDGE, SKILLS AND ABILITIES:
1 Bachelor's Degree in Health Services, or a related field. Successful completion of college level coursework in Health Services or management experience may be considered in lieu of education.
2 Certification/Licensure/Registration: Certified Health Access Associate
3 Minimum five years in healthcare financial customer service, benefit verification, registration, auditing, leadership, and supervision of staff.
4 Thorough knowledge of registration and patient access, patient accounting, managed care and government payers, medical terminology. Strong computer skills and systems proficiency desired.
5 Working knowledge of hospital information systems to include electronic claims and patient accounting systems required.
6 Compassionate customer service skills with the ability to relate effectively with patients, families, physicians, employees and other allied health and medical center personnel.
7 Flexible and capable of working under stressful conditions.
8 Strong analytical, interpersonal, managerial, and oral and written communications skills required. Ability to sort through competing priorities.
Education
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children's facilities
Discount purchasing program
There's a Place for You with Us
At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone... For full info follow application link.
EEO/AA Employer/Vets/Disability
