at ConvergeOne in Bloomington, Minnesota, United States
Job Description
Maintenance Contract Analyst
Job Locations
US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-5946
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
Summary
The Maintenance Contract Analyst is an organized, detail-oriented individual to work within C1's systems in support of contracts, invoices, manufacturers, 3rd party vendors and the C1 practices. This individual will interface with other teams such as Finance, Sales, Accounting, CSC Operations, Maintenance Quoters, Region MASR's and Purchasing. The role requires a critical knowledge of C1's processes, price quotes, C1 financial systems, concepts, practices, and procedures. The position will build and maintain working relationships with team members, vendors, manufacturers and other internal departments involved in the C1 Retail, Wholesale, 3rd Party and Maintenance and Managed Services practice.
Responsibilities
Essential Functions
Builds, enters, and renews software support, in-house, Retail and 3rd party contracts in Alert database
Coordinates closely with Accounting department to resolve contracts that have issues such as terms, pricing, billing, adjustments, etc.
Coordinates with NAM/MASR/Purchasing on recast of SA/CD/Wholesale contracts for C1 revenue and cost credits
Utilizes the detailed Audit reports to ensure contract accuracy in Alert
Updates Alert contracts that expire and/or posts changes such as bill to, ship to, terms, pricing, etc.
Counsels Sales, Accounting and Collections with an understanding of support contracts and enters recast contracts
Processes vendor orders and issues purchase orders
Coordinates and reconciles billing issues with vendors as needed
Maintains a knowledge of current C1 Maintenance Offers and those of C1 Vendors such as Avaya, Cisco, etc.
Prioritizes tasks to meet expectations
Qualifications
Required Qualifications
4 years degree
3 or more years' experience evaluating and reviewing maintenance or managed service contracts
Strong attention to detail
Strong communication and organizational skills
Independent decision making
Desired/Preferred Qualifications
Previous NetSuite experience
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
