at ENGIE North America Inc. in Chicago, Illinois, United States
Job Description
This is a CONTRACT POSITION.
Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration:
One Year
Compensation:
Pay Rate: $36.00/hr.
Location:
Chicago, IL
What You Can Expect
Responding to internal customers calling to report problems and resolving technical problems
Utilize a customer service attitude and approach to providing assistance and solutions
Coordinate with users to determine computing needs and order hardware as appropriate
Prioritization of requests based on severity and commercial prioritization.
Managing root cause analysis and preventive measures to ensure effective problem resolution
Assuming ownership for critical problems with proactive communication and follow through to completion
Maintaining accurate contact and alert lists for team and customer communications
Assist in the development of help desk process and procedures for the support of help desk functions and team members
What You'll Bring
Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
3+ years of experience servicing/supporting personal computers and networks
Technical degree or certificates in computer hardware and network fields or equivalent work experience
Additional Details
This role requires daily attendance at a worksite
Must be willing and able to comply with ENGIE's policy with respect to COVID vaccination and testing
Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE?
ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
At ENGIE, our goal is to support, encourage, promote, and thrive on diversity, equity and inclusion, for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace, and is also an affirmative action employer. We are firmly committed to creating an inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. The Company is committed to providing equal employment opportunity to all employees and applicants regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.
