State Central Register Call Center Worker

at Illinois Department of Children & Family Services in Springfield, Illinois, United States

Job Description

Springfield, IL, US, 62702

CHILD WELFARE SPECIALIST (CWS) - Upward Mobility

Agency :  Department of Children and Family Services 
Closing Date/Time: 06/07/2024 
Salary:   Anticipated Starting Salary (Effective 7/1/24) $6005 Monthly - Step 1B; Full Range $6005 - $8678  
Job Type:   [[cust_employmentType_obj]]  
County:   Sangamon  
Number of Vacancies:   2  
Plan/BU:   RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker.  Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls.  The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services.  This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1.  Serves as State Central Register Call Center Worker

2.  Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral

3.  Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal

4.  Monitors incoming written reports for CPS units

5.  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.