at STERIS Corporation in Chicago, Illinois, United States
Job Description
Job Title:
Repair Technician
Req ID:
43806
Job Category:
Customer Operations/Customer Support
Chicago, IL, US, 60618
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Repairs Technician evaluates, tests, and repairs electronic devices and Ultrasonic Inserts within the Repairs Cell. This individual provides support to the Service and Repair department, Engineering, Product Management, and Sales in product development, device evaluation, demo stock refurbishment, and other areas as needed.
This is an onsite role at our Chicago, IL location.
Duties
Receive, unbox, disinfect, sterilize, and test equipment, components, and spare parts for functionality
Perform evaluation and failure analysis on returned Ultrasonic Insert, co-branded and branded equipment, components, and spare parts. Determine needs for component replacement and appropriate repair methods, if applicable. Repair devices to functional condition as needed. Share learnings of troubleshooting with Customer and Service and Repair staff members.
Communicate with Service and Repair and Customer Care Representatives on all returned co-branded and branded equipment.
Record results of evaluation, repair details including parts replaced and reason for failure within Salesforce.com and SAP Service module for all field return units and complete Electronic Device Service Ticket
Duties - cont'd
Identify and confirm the failure and propose the necessary replacement of defective parts.
Open quality complaints when necessary
Comply with the company's quality requirement for device repairs
Monitor stock levels of replaceable spare parts within Repairs cell.Refurbish Loaner/Demo units, Conventions units, and RAM showcase units, as needed.
Provide feedback to Engineering regarding potential design or component flaws based upon failure analysis in order to contribute to continuous improvement efforts and product quality enhancement
Required Experience
High school Diploma or GED.
3 years' experience in a technical position, certificate in electronics or equivalent experience.
Computer skills: Microsoft Office Proficient
Electical skills, at least 3 of the following: Basic soldering skills, use of voltmeter, oscilloscope, digital multimeter, HIPOT & ground continuity tester. Supplier or in-house certification for repaid of devices.
Mechanical skills: Proper use of measurement instruments including calliper and micrometer, temperature data logging, strongly preferred.
SAP experience strongly preferred.
Pay range for this opportunity is$21.15-$29.66. This position is eligible for [BONUS PARTICIPATION]OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application... For full info follow application link.
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
