Operations Manager

at Jones Lang LaSalle in Chicago, Illinois, United States

Job Description

What this job involves - The Operations Manager serves as a business partner to the local Markets business in JLL's Chicago corporate office. The position will partner closely with the local Office Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the Sr Director, Operations.
Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all other business lines

Partner with Broker Lead to achieve business objectives and firm/regional initiatives, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader office

Ensure alignment between Marketing, Research and Operations (project coordinators) to provide best in class support to producers

Drive adoption and utilization of firm's sales enablement and technology platforms

Develop and motivate a high-performing operation (project coordinator) team

Work with recruiting/HR for hiring and onboarding of new team members

Identify learning opportunities and provide training as needed

Develop retention and recognition program for high value talent

Manage marginal performers

Partner with Finance to ensure complete, accurate and timely reporting

Closed transaction processing

Ensure AR over 60 days < 5%

Ensure regular review/updates of pipeline (WIP)

Ensure compliance with Firm's, region and or local market specific policies, including expense policies and pre-approval requirements

Ensure accurate time reporting by direct reports and provide timely approvals

Ensure all policies and procedures are communicated effectively and adopted by team members

Responsible for organizing team meetings, client events, philanthropy events, and culture building activities

Partner with regional Facilities team and [local Capital Markets Operation Manager] to ensure all facilities needs are met

Interested? An ideal candidate would need to have the following qualifications:
Required
5+ years prior management experience and prior business operations experience - in commercial real estate industry a plus

Demonstrated leadership ability with collaborative management style

Critical thinker with high emotional intelligence and strong conflict management ability

Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate

Proven experience developing high performance teams; high employee engagement and effective delegator

Excellent project management ability; solution oriented, organized and resourceful

Demonstrated commitment to high professional ethical standards

Comfortable working in a fast-paced sales environment

Preferred
Bachelor's degree in Business Administration, Finance, or related / equivalent

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.