at SOFTCHOICE CORPORATION in Chicago, Illinois, United States
Job Description
Adoption & Change Management ConsultantThe Adoption & Change Management Consultant is a customer-facing role, with the primary goal of driving the effective adoption of technology for our clients and customers.
We are seeking a passionate Adoption & Change Management Consultant to deliver Softchoice Adoption Services by creating and implementing change management strategies through direct engagement with our customers. This consultant will engage with senior leaders, executives, and end users to assess organizational change readiness, define business outcomes, develop and deliver communications programs, and develop personas and use cases.
You are passionate about helping clients align their business outcomes with their larger strategic goals. You love helping to make positive changes in the workplace.
As our Adoption & Change Management Consultant, you will be responsible for:
- Conducting workshops for use case scenario building, sponsor and stakeholder engagement, awareness and communications, and success criteria.
- Capturing business objectives and detailed end user requirements to further identify challenges within the organization and areas for targeted improvement.
- Planning and executing champions programs within the customer organization.
- Collaborating with cross-functional teams to understand and build personas and use case scenarios.
- Defining and measuring success metrics and monitoring progress to achieve those metrics.
- Collaborating with the Adoption & Change Management Trainers to promote knowledge transfer and provide recommendations on training plans.
- Customizing customer-facing materials which may include: PowerPoint presentations, user quick reference guides, communications, and/or user instructions.
- Working with the technical project delivery team to align adoption delivery plans with the technical implementation.
- Contributing to cross-team efforts to provide and maintain customer facing documentation and adoption collateral.
As our ideal candidate you will have:
- Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
- 3+ years of experience in similar role.
- Bachelor's degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree is preferred.
- Prosci Change Management Certification, or other equivalent change management certification is preferred.
- Strong facilitation skills with stakeholders at all levels of an organization including end users, vendors, management, and executives.
- Demonstrated written and verbal communications skills at all levels of an organization including end users, vendors, management, and executives.
- Excellent planning and analytics skills.
- Strong attention to detail.
- Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
- Ability to work as part of a geographically diverse team.
- An excellent working knowledge of Microsoft Office 365 and/or Cisco UC technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365, Cisco UC, and/or related technologies.
- The ability to travel up to 25% of the time.
How Do We Hire Great People?
We believe in matching the right people for the right role. Once you've applied for a position, our team of Talent Advisors will review your resume and application against all open roles at Softchoice. We also keep in mind any future or upcoming roles you may be a fit for. As part of our selection, onboarding and development process, we utilize tools to help us better match candidates with our roles.
Applying for a role at Softchoice is not complete until you have completed both the formal online application and the PredictiveIndex tool (PI). Completing the PI tool will take no more than 10 minutes of your time.
If we see a match with your skills and our open roles, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.
Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!
- Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years
- Softchoice has been certified as a Great Place to Work in the United States
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Being part of a winning, high performance team
- Every employee gets two paid volunteer days per year
- We serve large and mid-sized clients from a variety of industries
- We've raised over $2 Million through our staff-run charity Softchoice Cares
- 1 in 5 employees have invested in an ownership position in Softchoice
About Softchoice:
Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.
We would like to thank you personally for applying to Softchoice.
Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise. Again, thank you for your interest in a career at Softchoice!
*Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.
Accommodation
*Softchoice is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please let us know in your application or reach out toasktalentacquisition@softchoice.comand we will work with you to meet your accessibility needs.
EoE/M/F/Vet/Disability
Nearest Major Market: Chicago
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