at CBRE in Springfield, Illinois, United States
Job Description
Technical Services Admin
Job ID
167433
Posted
21-May-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Digital & Technology/Information Technology
Location(s)
Remote – US – Remote – US – United States of America
JOB SUMMARY
This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions.Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety ofdifferent levels, both externally and internally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process, manage,monitorand perform quality assurance on support requests.
Maintain 99% (or higher) Service Level Agreementcompliance
Utilize SharePoint and Microsoft Office products to update web content.
Provide content delivery by following established web publishing processes.
Provide web best practices consulting as needed, and other project or web support duties as assigned.
Overseesand managesservicedocumentation.
Performs quality assurance on all services being developed for clients to ensure quality.?
Processes, prepares, andassistsinmaintainingsupport metrics and monthly business reviews for all services.?
Assistswithproject administration deliverables (i.e.meeting minutes; budget tracking; schedule updates; move management; closeout).
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Mayprovideinformal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelorsdegree from four-year college or university. Minimum of 1 to 3 years of experience required.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient,timely,reliableand courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability tocomprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Rigor and logic to solve difficult problems with effective solutions
OTHER SKILLS and ABILITIES
High degree of independence, initiative, responsibility, and accountability to exemplify a self-managingprofessional
Advancedproficiencyin Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.Errors in judgment may cause short-term impact to co-workers andsupervisor.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The maximum salary for the Technical Services Admin is $76,500.00 annually [or $36.77 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
