at Crane Payment Innovations in Mt. Prospect, Illinois, United States
Job Description
Dispatch Coordinator
Location IL, Mt. Prospect
Department Field Support
Employment Type Full Time
Have you ever used the self-checkout in a Walmart or Target? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.
WHAT YOU’LL BE DOING
+ In Centralized Dispatch, you will provide support by delivering world class service to our external customers.
+ A Dispatch Coordinator will have a direct impact on our Cummins Allison Service organization and will be responsible for:
+ Routing service dispatch calls accordingly for National and Regional accounts.
+ Assuring locations and payment is up to date and the customer is ready to receive service.
+ Ability to quote Time & Material service calls.
+ Ability to understand the service levels by equipment to sell future maintenance contracts.
+ Receive calls from the field and input part orders for service technicians throughout the field.
+ Learn and guide basic trouble shooting to various customers for some “simple fixes” for their equipment.
WHO WE’RE LOOKING FOR
You will bring to this role excellent customer service with demonstrated success in a high-volume call center. You must have a proven track record of the ability to multi-task and work independently.
Qualifications and Requirements
+ High School diploma
+ 2-5 years of related customer service experience
+ Substantial experience in providing over-the-phone support
+ Strong computer skills and proficient Outlook
Personal Attributes
Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to their needs
Flexible: You are comfortable wearing many hats and able to shift priorities as needed
Organized: You are detail-oriented and able to prioritize your work accordingly
Team Player: You are personable, approachable, and able to work easily with others at all levels
Strong written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate”
WHAT WE’RE OFFERING
+ Flexible work environments
+ Defined career growth plans with opportunities to go outside of your “comfort zone”
+ Generous paid time off, including sick and holiday
+ Medical, dental, & vision insurance
+ 401K with Company contribution
+ Flexible spending accounts
+ Life insurance and disability benefits
+ Discounts for childcare
+ Tuition assistance
+ Community involvement and volunteering events
Sound interesting? Come see why we are OneCPI!
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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