at RLDatix in Chicago, Illinois, United States
Job Description
Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 1,800 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
In line with our mission, we are looking to recruit a Success Plan Manager for our Customer Success team.
Responsibilities:
- Provide remote administrative services to help clients to optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix.
- Deliver training to end users supporting the optimal use of RLDatix software.
- Collaborate with instructional designers and other members of the RL team and contribute to the development of training content.
- Deliver project-based consulting services in support of overall client success.
- Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required.
- Maintain proficiency and expertise in the use of RLDatix software.
- Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles.
- Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers.
Requirements:
- Bachelor’s Degree in Business Administration or related field
- Extensive expertise and knowledge of the RL6 platform
- Excellent verbal and written communication skills
- Minimum five (5) years of software consulting and training experience required, preferably in a healthcare related environment
- Excellent verbal and written communication skills, required
- Experienced in managing customer relationships.
- Strong data entry and computer skills including MS.
- Demonstrated knowledge of adult learning theories as applied to training delivery.
- Ability to thrive in a diverse, fast-paced, entrepreneurial environment.
- Demonstrated ability and desire to work with software, including ability for self-directed learning to master software features and functionality.
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RLDatix is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
