at Rose International Inc. in Mossville, Illinois, United States
Job Description
Date Posted: 05/23/2024
Hiring Organization: Rose International
Position Number: 464574
Job Title: Design Engineer(Diesel engine and Aftertreatment)
Job Location: Mossville, IL, USA, 61552
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 40.00
Max Hourly Rate($): 47.00
Must Have Skills/Attributes: Aftertreatment Engineer, Design, Diesel Engines
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Education & Experience Required:
- High School Diploma or GED + 5 Years Minimum Experience in Related Field
Technical Skills
(Required)
- 5+ years of diesel engine & aftertreatment experience in design, performance, product support, or technical field experience
- 2+ years of previous dealer/customer support experience
- Strong mechanical aptitude and analytical ability
- Strong communication skills
(Desired)
- Degree in Electrical, Agricultural, or Mechanical Engineering
- Think BIG and/or Think BIGGER graduate
- DSN Analyst experience
- Knowledge of the CPI processes, product support, and warranty systems/tools
- Familiarity with Dealer repair processes and troubleshooting steps.
Typical task breakdown:
- Receives dealer inquiries via DSN, Phone, E-mail, Event Logger, standardized product problem forms - CPI Web template inquires, reports, etc.
- Utilizes the DSN to populate service request tickets with the relevant product event data/information (dealer, customer product application, product problem description, application, most likely root cause, incident reports, repair information, escalation, and resolution).
- Search and investigate systems for validated information on known potential product problems, technical inquires, etc.
- Utilizes the following systems: CPI, SISweb, SIMS, TMI, PIS, RWA, EDS, REDI, etc.
Interaction with team:
- Communicate emerging issues to Service Engineers for CPI issue creation as appropriate.
- Coordinate failed parts return, and notify the corresponding Service Engineer when they arrive
- Collaborate with the larger Product Service team on issue resolution
Work environment:
- Mixture of remote and in office interactions (with opportunity to support large issue resolution in the field).
Soft Skills
(Required)
- Clear communication and ability to articulate issues to the team
- Good time management skills and organization
- Desire to problem solve and collaborate to resolution
- Active listening and prompting for additional details
(Desired)
- High emotional intelligence and calmness in high tension situations
- Critical thinking and creativity in problem solving; innovative
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
