State Central Register Call Center Supervisor

at Illinois Department of Children & Family Services in Springfield, Illinois, United States

Job Description

Springfield, IL, US, 62702

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Title: PUBLIC SERVICE ADMINISTRATOR Opt 6 - Springfield

Agency:  Department of Children and Family Services  

Closing Date/Time:  06/05/2024 
Salary:  Anticipated Starting Salary is $7,660-$9,167 Monthly 
Job Type:  Salaried, Leadership/Management 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Merit Comp 

**********************A RESUME IS REQUIRED TO APPLY FOR THIS JOB POSTING****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application which can be accessed via the website https://illinois.jobs2web.com/.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor.  Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect.  This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care.  Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us.  DCFS offers a competitive salary plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task.  We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor.  Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect.  This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care.  Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us.  DCFS offers a competitive salary plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task.  We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

1.  As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift.

2.  Serves as full line supervisor

3.  Establishes and implements an SCR-based program of staff development and training for subordinate staff

4.  Evaluates and approves reports of calls received

5.  Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes

6.  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above