at The Salvation Army USA Central Territory in Hoffman Estates, Illinois, United States
Job Description
The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Program Department Manager at The Salvation Army Adult Rehabilitation Centers (ARCC) Command is a key leader working closely with the Director of Program, the Program Manager will contribute to program development and ensure the overall success of the program. This role involves a focus on data quality, administrative support, reporting, event coordination, system management, and staff development.
Essential Functions:
Program Leadership and Oversight:
Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
Provide Get Help Now and on-call support outside of normal work hours, when necessary, for critical system/program support.
Data Quality:
Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
Ensure system integrity and manage timelines for data-related tasks.
Responsible to oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
Provides lead ServicePoint and Admin training for all new ARC staff. Responsible to reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.
Maintain the integrity of the SIMS Anonymous database.
Administrative Support:
Manage shared program email, preparing and distributing internal and external communications.
Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
Maintain all allocated active/inactive ServicePoint license user information and user agreements.
Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
Reporting and Documentation:
Prepare regular reports for data quality meetings summarizing program outcomes, challenges, and recommendations.
Ensure accurate and timely documentation of participant records and program activities.
Event Coordination:
Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.
System Management:
Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
Continue development of training curriculum and materials for ServicePoint
Staff Development and Training:
Support staff development initiatives and training programs to enhance team capabilities.
Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the Adult Rehabilitation Center Command.
Other duties as assigned:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The requirements listed are representative of the minimal education, experience, skills, and/or abilities required for the position.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
