at Metra in Chicago, Illinois, United States
Job Description
Date Posted:
5/23/2024
Posting End Date:
6/12/2024
Location:
98-Non-Contract
City:
Chicago
State:
IL
Country:
United States of America
Category:
Professionals
FLSA Status:
Exempt
Salary Mid Point:
$90,823.00
Salary Range:
$74,475.00
-
$114,436.00
Description
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Engineering is responsible for building and maintaining the majority of Metra's fixed assets, such as buildings, stations, bridges, track, electrical, telecommunications and signal systems. The Engineering Department also monitors the condition of and assists in building and maintaining the fixed assets on the freight lines where Metra trains operate. The Engineering Department is divided into two major groups: Capital Projects, and Communications and Maintenance.
Reporting to the Manager, PTC Engineering, the PTC Systems Engineer 2 supports the long term operations of the PTC system through troubleshooting and monitoring of the system, conducting Tier 2 analysis of PTC events and issues, and responding to end-user calls, and documenting events and issues in the PTC ticketing system.
The Primary Duties include: Provide support and assist personnel experiencing issues with the system including initializing equipment on-board trains.
Analyze and clearly, concisely, and accurately document situations, events, and issues of the system.
Perform root cause analysis of events and issues and make recommendations to prevent future occurrences.
Work with other departments to improve operational support, trouble shooting methodologies, and documentation processes to decrease delays and increase system performance.
Utilize best practices for configuration management and quality assurance in maintaining the system.
This position is subject to random drug and/or alcohol testing.
Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. Metra provides full pay ranges so candidate can consider their growth potential.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.
Requirements
1. Bachelor's degree or in lieu of degree, a combination of education and experience that equals four years in Information Technology or Engineering with an emphasis on system testing, maintenance, or root cause analysis.
2. In addition to #1, must have three years experience in a technical help desk or end user support facility with focus on Tier 2 and root cause analysis of digital components and systems.
3. Good knowledge of:
software, computers, operating systems (Red Hat enterprise Linux, Microsoft), data communications transports, data security, and networking technologies.
the root cause analysis process.
4. Good:
verbal and written communication skills.
problem solving, analytical, and organizational skills.
5. Skill navigating enterprise applications.
6. Ability to:
work well with employees at all levels of the organization as well as contractors.
apply analytical decision-making principles in resolving systems problems.
work in a fast-paced environment.
7. Must:
be proficient in Microsoft 365.
possess and maintain a valid driver's license and be able to operate a vehicle.
be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
8. Willing to work occasional Holidays.
Preferences:
Experience working in the transportation industry.
Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for pre-employment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.
Metra is an Equal Opportunity/ Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
