at Carlson Rezidor Hotel Group in Salt Lake City, Utah, United States
Job Description
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary
The role of the AM Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient mannerEnsures proper set up of tables to in the lounge
Inspects linen, silver, china and other items prior to using them
Takes customer orders and provides suggestions for both beverage and food
Reports beverage orders to bartenders, ensure drinks are garnishes before serving
Coordinates service with other servers and Chef
Serves food and beverages to guests, refills beverages as needed
Removes dirty glasses, linens and dishes from lounge area
Responds to customer requests and complaints
Cleans lounge area during and after events
Adheres to legal and/or company policies and standards
Understands and follows the laws and guidelines for beverage service
Closes out the customer's bill applying cash and credit cards in accordance with established procedures
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirement/Skills
High school diploma or GED required
Two years of experience in similar position within an upscale environment is preferred
Basic skills in reading, writing, arithmetic
Must be at least 21 years old in order to serve alcohol
Must have excellent customer service skills
Willing to work a flexible schedule including weekends and holidays
Ability to relate to all levels of guests and management
Must possess a strong team spirit
Physical Demands
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 lbs, occasionally
Ability to stand for extended periods of time, constantly
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify... For full info follow application link.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
