at BDO USA, LLP in Chicago, Illinois, United States
Job Description
Job Summary:
The Internal Communications Manager will partner with a variety of internal clients to develop and execute powerful communications that manage change, create engagement, and drive a positive and productive organizational culture. The role will help proactively identify internal communications opportunities and elevate communications. The Internal Communications Manager will bring a holistic view and approach through insight into the firm at large along with deep knowledge and understanding of the business.
Job Duties:
Firmwide Communications
Works closely with teams across the firm to understand their needs, vision, goals, challenges, and becoming a trusted advisor and valued resource
Develops and executes engaging communications plans that drive awareness of key firm initiatives and campaigns and inspire professionals to take action
Researches and writes impactful and engaging content for internal news site and edits the work of team members
Leverages a variety of communication channels, including but not limited to the intranet, email, an internal social media platform, voicemail, and video
Brings innovative ideas to create or enhance internal communication channels and processes
Other duties as required
Strategic Communications
Works closely with stakeholders to understand their needs, vision, goals, challenges, and becoming a trusted advisor and valued resource
Works with indirect reports on projects and conducts initial reviews
Utilizes change communications best practices to ensure a steady drumbeat of communications with a cohesive narrative, identifies and segments audiences with unique messaging and delivers a multi-channel approach
Supports the development and execution of strategic communications plans that promote engagement and facilitates adoption of new processes, technologies, and ways of working
Works with key leaders to help them share their vision and voice
Develops communications, including but not limited to talking points, emails, voicemails, videos, presentations, and internal collateral materials
Develops communications for the firmwide audience to bring awareness to changes and progress underway, promoting successes and introducing new and updated services
Leverages internal change champions at the local level by supporting them with actionable communications and resources
Supports key conference calls/meetings through strategic agenda development, presentation guidance and sharing key takeaways
Works with stakeholders to continuously assess progress made against goals and adjust strategy and plans accordingly
Other duties as required
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree AND five (5) or more years of strategic internal communications, journalism, marketing, or public relations experience required; with a focus in Communications, English, Journalism, or Public Relations, preferred OR
High School Diploma or equivalent AND eight (8) or more years of strategic internal communications, journalism, marketing, or public relations experience, required
Experience:
Change management experience, preferred
Prior experience working in a professional services environment, preferred
Experience with change management principles, preferred
Software:
Proficient in the use of Microsoft Office Suite, required
Advanced proficiency of Word and PowerPoint, preferred
Proficient in the use of SharePoint and OneDrive, preferred
Experience and understanding of content management systems, preferred
Other Knowledge, Skills & Abilities:
Exceptional project management skills
Excellent written and verbal communication skills with an understanding of AP style guidelines; active listening skills; solid editing skills
Exceptional attention to detail and commitment to producing high-quality work
Strong interpersonal skills; ability to work independently and collaboratively within a team environment
Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment
Flexible and adaptable; able to work in ambiguous situations
Knowledgeable about emerging communications trends and tactics
Ability to take complex thoughts and synthesize them into clear and concise communications for a variety of audiences
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $95,000 - $105,000
NYC/Long Island/Westchester Range: $95,000 - $110,000
California Range: $95,000 - $110,000
Colorado Range: $95,000 - $105,000
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.
