at Aon in Chicago, Illinois, United States
Job Description
Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you!
Aon is looking for an Account Specialist Development & Service Excellence Leader!
The Account Specialist Development and Service Excellence Leader will collaborate with the CSDLs, Account Specialist Managers, Account Executive Leaders, and COO's to develop and execute an evolving strategy around Account Specialist talent, development, and service optimization. This role will work with both Account Specialist leadership and Account Executive Leadership to understand and remediate service issues, and to consistently provide a robust training and development plan to support 450 colleagues.
This position will report to a Regional COO with ultimate accountability to improve client retention by supporting our Account Executives and Account Specialists.
Core Responsibilities:
Manage training curriculum for new hires and experienced colleagues and institute a feedback process where training continually evolves to meet the needs of our clients
Regularly meet with Account Executive Leaders to identify opportunities for Account Specialists to bring more support (or consistent support) to Account Executives
Execute quarterly stewardship calls with AE leaders to gauge satisfaction
Where there are challenges locally between AE's and Account Specialists facilitate dialogue in partnership with the Client Service Delivery Leader to problem solve and execute an outcome; ensure hybrid compliance
Support service escalations and identify functional and/or process changes that would improve the client and/or colleague experience; monitor service escalation items for trends
Support the development of an AS talent pipeline, including new or additional career path opportunities for experienced colleagues
Design and execute an AS engagement plan designed to improve retention
Create a formal "Aon Connector" list nationally to ensure the connectors are all willing to support new colleagues and can provide a consistent experience
Support and accelerate Aon's 3 x 3
Required Experience:
10+ years of relevant experience; experience in either Broking or Account Management functions preferred
Property & casualty insurance experience required
Previous management experience strongly preferred
Demonstrated ability to lead through influence
Strong organizational skills, including the ability to multi-task and work within deadlines
Strong project management discipline and experience leading projects independently
Professional approach and strong written and oral communication skills
Strong product and technical knowledge
Proficiency in Microsoft Office Suite including Excel, Outlook, Word, and PowerPoint
P&C license required
Bachelor's Degree
The target salary range for this position is $140,000.00 to $180,000.00 (US Dollar) annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans. The amount of the incentive varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows colleagues to handle wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart working!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, we are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
