at SPPlus in Chicago, Illinois, United States
Job Description
Customer Service Representative
Requisition ID
2024-44176
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-IL-CHICAGO
Location Name
71858 - NORTH AVENUE BEACH LOT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
NORTH AVENUE & LAKE SHORE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
CHICAGO
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
IL
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
60611
JobLocation_Header
CHICAGO IL United States
Position Type (Portal Searching)
Part-Time
Category (Portal Searching)
Customer Service/Support
Overview
SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.
The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Pay Range: $16.85 per hour
Responsibilities
What you'll do
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
Assists customers in making payment to fully automated revenue control equipment
Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications
What you need
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
